Frequently Asked Questions
Everything you need to know about shopping at The Melting Shack LTD.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location within the UK.
What is your return policy?
We offer a 30-day return policy for unused and unopened items in their original packaging. Please contact our support team to initiate a return request.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to follow your parcel's journey.
Are your products ethically sourced?
At The Melting Shack LTD, we prioritize quality and sustainability. we work closely with our suppliers to ensure all products meet our high ethical and environmental standards.
Do you offer international shipping?
Currently, we primarily ship within the United Kingdom. However, we are looking to expand our delivery options to international destinations in the near future.