Returns & Exchanges

At The Melting Shack LTD, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return your items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and the reason for your return to receive a Return Authorization number.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.

• 3.
  Ship the Items

  Affix the provided return shipping label to your package and drop it off at any authorized carrier location or post office.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.